Refund Policy

Last updated: 29 October 2026

This policy explains how cancelling and refunds work for Nyxlet subscriptions and one-time credit purchases. It is a summary of sections 6 to 8 of our Terms of Service; if anything here differs, the Terms of Service apply. Nyxlet is operated by Harumi, a sole trader trading as Zolynex Studio. Questions: contact@zolynexstudio.com.

1. In short

    Paid plans are monthly subscriptions that renew automatically until you cancel.
You can cancel online at any time. You keep your plan until the end of the billing period you’ve paid for, and you won’t be charged again.
Payments are non-refundable once a billing period has started, including unused days and unused messages, except where the law requires a refund or in the cases listed in section 3.
If you’re a consumer in the UK or EU, your statutory rights are not affected (section 4).

  

One-time extra replies: credit packs are separate purchases with no automatic renewal. They do not expire, remain available after a subscription is cancelled, and are used after plan and gift credits. If a payment is refunded or disputed, the corresponding purchased credits may be removed. Contact us about billing errors, unused credits or refund requests; your statutory rights below apply to credit purchases too.

2. How to cancel

Sign in, open your account menu, choose Manage subscription, and cancel on the billing page that opens; or
email contact@zolynexstudio.com from the email address on your account, and we’ll cancel it for you.

Cancellation takes effect at the end of your current billing period. There’s no cancellation fee and no minimum term. Using the free plan doesn’t require a subscription, so nothing needs cancelling if you never subscribed.

3. When we give refunds

Because a subscription gives you immediate access to paid features, we don’t refund a billing period once it has started. We will refund you:

billing mistakes: for example if you were charged twice or charged after you had cancelled. Contact us and we’ll fix any genuine error;
if we end your paid plan for a reason other than your breach of our Terms, or stop offering Nyxlet: we refund the unused part of your current billing period;
where the law requires it, including the UK and EU rights below.

Refunds go back to the original payment method. Your bank may take 5–10 business days to show the refund.

4. UK and EU consumers

If you’re a consumer in the United Kingdom or the European Union, nothing in this policy affects the statutory rights you have under the law of the country where you live. If Nyxlet’s digital content or services are faulty or not as described, you’re entitled to remedies such as a repair, a replacement, a price reduction or a refund.

When you subscribe, you ask us to start supplying the service immediately and acknowledge that you lose the 14-day right to cancel once supply has begun. If that acknowledgement isn’t effective under your local law, you may cancel within 14 days of subscribing by emailing us, and we may deduct an amount proportionate to the service you used before cancelling.

5. Contact and disputes

If you have a problem with a charge, please email contact@zolynexstudio.com before disputing it with your bank, so we can sort it out quickly. Include the email address on your account and the date and amount of the charge. Purchases are processed by the seller of record named at checkout and on your receipt (Stripe Managed Payments), and its customer terms also apply.

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